Privacy and Cookies Policy

1. Introduction

Humberside Removals & Deliveries ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We may collect the following information:

• Name and contact details (email address, phone number)
• Address information for collection and delivery purposes
• Details about your removal requirements (property type, items, dates)
• Account information if you create an account on our platform
• Communication records when you contact us
• Technical information such as IP address, browser type, and cookies

3. How We Use Your Information

We use your information to:

• Provide removal quotes and manage bookings
• Communicate about your move and provide updates
• Process payments and manage your account
• Improve our services and website experience
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorised personnel only.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil legal obligations. Quote data in draft status is automatically deleted after the retention period configured in our system.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and login status
• Understand how you use our website
• Improve website performance and functionality

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Third-Party Services

We may use third-party services for payment processing, email delivery, and analytics. These services have their own privacy policies and we ensure they meet appropriate data protection standards.

8. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

• Phone: 01482 420008
• Contact form: Contact Us